Privacy Policy

Last Updated: June 11, 2025

At Green Family Therapies (“GFT,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we protect your personal and health information when you use our website, services, and communicate with our team.

Because we provide healthcare-related services—including speech therapy, occupational therapy, developmental consultations, and caregiver support—we are required by law to follow the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your Protected Health Information (PHI).

1. What is Protected Health Information (PHI)?

PHI includes any information that can identify you or your child and relates to their health, healthcare services, or payment for those services. Examples include:

  • Names, birthdates, addresses

  • Diagnoses or treatment information

  • Progress notes or therapy reports

  • Billing and insurance details

  • Any other identifiable health information

2. How We Use Your Information

We may use or share your or your child’s PHI for purposes such as:

  • Treatment – To provide, coordinate, or manage care (e.g., with your pediatrician, teacher, or other specialists).

  • Payment – To bill you, your insurance, or other funding sources for services.

  • Healthcare Operations – To improve our services, train our staff, and run the business side of GFT.

  • Authorization-Based Use – With your written consent, we may share PHI for purposes outside of treatment or payment (e.g., collaborating with other providers, schools, or programs).

3. Your Rights Under HIPAA

As a client or legal guardian, you have the right to:

  • Access Your Records – Request a copy of your or your child’s records.

  • Request Corrections – Ask us to fix any errors in health information.

  • Limit Disclosures – Request limitations on who we share information with.

  • Request Confidential Communications – Ask us to contact you at a specific address, phone number, or through secure messaging.

  • Receive an Accounting of Disclosures – Know who we’ve shared PHI with (excluding treatment, payment, or operations).

  • File a Complaint – If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services. We will not retaliate against you.

4. How We Keep Your Information Safe

We take multiple steps to keep your information private and secure:

  • Electronic records are stored in secure, HIPAA-compliant systems.

  • Access is limited to authorized staff involved in your care.

  • Any paper records are stored securely or destroyed responsibly.

  • Staff are trained in privacy and confidentiality procedures.

  • Emails containing PHI are only sent through encrypted systems when necessary.

5. When We May Share PHI Without Your Consent

HIPAA allows us to share PHI without your authorization in specific situations, including:

  • If required by law (e.g., court order, mandatory reporting)

  • To protect someone from serious harm (e.g., risk of abuse, neglect, or threat to safety)

  • For public health purposes (e.g., reporting communicable diseases)

  • During audits or investigations by health oversight agencies

6. Use of This Website

While our website includes general information about services, classes, and resources, it is not intended to collect or transmit PHI. If you complete an online contact form or sign up for a class, we ask only for necessary, non-medical details unless otherwise required and clearly disclosed.

If you are submitting sensitive health information, we may direct you to a secure platform or form that complies with HIPAA standards.

7. Digital Tools and Email

We may use secure electronic systems to communicate with families. However, please note:

  • Standard email or text messaging is not HIPAA-compliant.

  • For clinical matters, we will use secure platforms or portals when possible.

  • You may choose to communicate via email or text, but we will ask for your written consent acknowledging the risks.

8. Third-Party Services

Some parts of our website may link to third-party tools (e.g., scheduling platforms, newsletters, payment processors). These services have their own privacy practices. We encourage you to read their policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy at any time. When we do, we’ll revise the “Last Updated” date at the top of the page. If material changes are made, we’ll notify clients through our usual communication channels.

10. Data Collection Through Our Website

While our primary focus is protecting your health information, we also collect certain types of data through our website to help us connect with families, improve our services, and understand how people interact with our content.

What We Collect:

We may collect the following types of information when you visit or interact with our site:

  • Contact Information: Name, email, phone number, and any message you provide when filling out forms (e.g., contact forms, class sign-ups, newsletter subscriptions).

  • Personal Data: Information you choose to share when inquiring about services or signing up for classes or events.

  • Browsing Data: Non-identifiable information such as your IP address, browser type, device information, pages viewed, and time spent on the site.

How It's Collected:

  • Forms: When you voluntarily submit information via contact forms, interest forms, or registration pages.

  • Cookies & Tracking Technologies: Like many websites, we use cookies and similar tools to gather browsing data. These technologies help us understand how visitors use our site and allow us to make improvements.

Note: This data is collected in a way that does not identify your child’s health information or therapy records, and is stored separately from any clinical documentation or HIPAA-protected files.

Why We Collect This Information:

We use this data to:

  • Respond to inquiries or service requests

  • Process class or event registrations

  • Send newsletters or clinic updates (if you’ve opted in)

  • Monitor website traffic and user behavior to improve the site experience

  • Ensure site functionality and security

We do not sell your personal data or share it with third parties for marketing purposes.

You can control cookie preferences through your browser settings. If you disable cookies, some parts of the site may not function as intended.

11. Compliance with Other Privacy Regulations

In addition to HIPAA, Green Family Therapies is committed to complying with other applicable privacy laws to ensure your data is handled responsibly—whether you're a local family or just browsing from afar.

California Consumer Privacy Act (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what categories of personal information we collect

  • Request access to or deletion of your personal information

  • Opt out of the sale of personal information (Note: we do not sell your personal data)

  • Not be discriminated against for exercising your privacy rights

You can submit a request related to your CCPA rights by contacting us at [Insert Contact Email].

General Data Protection Regulation (GDPR)

If you are accessing our site from the European Union, you may have rights under the General Data Protection Regulation (GDPR), including:

  • The right to access, correct, or delete your personal data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time (if consent was previously given)

We do not intentionally market to or provide services directly to individuals in the EU, but if you're visiting our site from abroad, we will honor your GDPR rights to the best of our ability.

How We Address These Regulations

Our policies, procedures, and data systems are designed to meet high privacy standards across the board. While HIPAA is our guiding regulation, we apply the same care and transparency when handling any personal or digital information, regardless of where you're located.

If you believe your rights have been violated under any of these laws, you are welcome to contact us so we can review and respond appropriately.

12. Contact Us

If you have any questions about this Privacy Policy, want to request your records, or need to file a privacy concern, contact us at:
📧 info@greenfamilytherapies.com
📞 1-888-647-3622
📍 2120 Foothill Blvd.., Suite 115, La Verne, CA 91750