Privacy Policy
Last Updated: November 11, 2025
At Green Family Therapies (“GFT,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we protect your personal and health information when you use our website, services, and communicate with our team.
Because we provide healthcare-related services—including speech therapy, occupational therapy, developmental consultations, and caregiver support—we are required by law to follow the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your Protected Health Information (PHI).
1. What Is Protected Health Information (PHI)?
PHI includes any information that can identify you or your child and relates to their health, healthcare services, or payment for those services. Examples include:
Names, birthdates, addresses
Diagnoses or treatment information
Progress notes or therapy reports
Billing and insurance details
Any other identifiable health information
2. Other Personal Information We Collect
In addition to PHI, we collect limited personal information through our website and communications, such as:
Contact information: name, email, phone number, and address.
Service-related information: what services or classes you’re interested in.
Technical information: IP address, browser type, device data, and how you use our website (collected through cookies and analytics tools).
Communication information: messages or forms submitted online, and optional SMS/text message preferences.
3. How We Use Personal and Health Information
We use your information to:
Provide and manage therapy and related services.
Communicate with you about appointments, updates, or class information.
Send optional newsletters or resources (only if you’ve opted in).
Improve our website, programs, and operations.
Comply with legal or regulatory requirements.
We do not sell your personal or health information.
4. Who We Share Information With
We may share information only as needed to provide services or meet legal obligations:
Within GFT: with staff directly involved in your or your child’s care.
Service providers: trusted vendors who assist with billing, scheduling, or communication tools. These partners are required to maintain confidentiality and comply with privacy standards.
Legal or safety requirements: if required by law, court order, or to protect someone’s safety.
Your information is never shared for marketing purposes without your consent.
5. SMS Consent
If you choose to receive text messages (SMS) from Green Family Therapies, your consent applies only to communications directly from us.
SMS consent is not shared with third parties or affiliates.
You can opt out of SMS messages anytime by replying “STOP.”
6. Your Rights Under HIPAA
As a client or legal guardian, you have the right to:
Access Your Records – Request a copy of your or your child’s records.
Request Corrections – Ask us to fix any errors in health information.
Limit Disclosures – Request restrictions on who we share PHI with.
Request Confidential Communications – Ask us to contact you at a specific address or through secure means.
Receive an Accounting of Disclosures – Know who we’ve shared PHI with (excluding treatment, payment, or operations).
File a Complaint – You may file a complaint with us or with the U.S. Department of Health and Human Services without fear of retaliation.
7. How We Keep Your Information Safe
We take multiple steps to keep your information private and secure:
Electronic records are stored in secure, HIPAA-compliant systems.
Access is limited to authorized staff.
Paper records are stored securely or responsibly destroyed.
Staff receive privacy and confidentiality training.
Emails containing PHI are encrypted when necessary.
8. When We May Share PHI Without Consent
HIPAA allows us to share PHI without authorization in limited cases, including:
If required by law (e.g., court orders, mandatory reporting)
To protect someone from serious harm (e.g., risk of abuse, neglect, or threats)
For public health purposes (e.g., communicable disease reporting)
During audits or investigations by health oversight agencies
9. Use of This Website
Our website provides general information about services, classes, and resources—it is not intended to collect or transmit PHI.
If you submit a form, we only collect non-medical information unless otherwise stated. For sensitive information, we use secure, HIPAA-compliant forms.
10. Digital Tools, Email, and Communication
We may communicate using secure platforms when possible. Please note:
Standard email and text messaging are not HIPAA-compliant.
You may choose to communicate via these methods, but we will obtain written consent acknowledging associated risks.
11. Third-Party Services
Our site may link to third-party services such as scheduling tools, payment processors, or newsletters. These platforms have their own privacy policies—we recommend reviewing them before submitting any information.
12. Data Collection Through Our Website
We collect limited website data to improve our services and user experience.
What We Collect:
Contact details from forms (name, email, phone, message)
Personal data you provide for classes, inquiries, or events
Browsing data such as IP address, device, and pages visited
How It’s Collected:
Through voluntary form submissions
Via cookies or similar technologies
Why We Collect It:
To respond to inquiries and schedule services
To process registrations and send updates (if opted in)
To improve website performance and functionality
We do not sell personal data or share it with third parties for marketing.
13. Compliance with Other Privacy Regulations
We comply with applicable privacy laws including:
California Consumer Privacy Act (CCPA)
California residents may request access to, or deletion of, their personal information and opt out of data sales (note: GFT does not sell personal data).
General Data Protection Regulation (GDPR)
For visitors from the EU, you have rights to access, correct, delete, or restrict processing of your data. We honor GDPR rights to the best of our ability.
14. Changes to This Policy
We may update this Privacy Policy at any time. When we do, we’ll revise the “Last Updated” date above and, when appropriate, notify clients through regular communication channels.
15. Contact Us
If you have questions about this Privacy Policy, wish to access your records, or file a privacy concern, please contact:
📧 info@greenfamilytherapies.com
📞 1-888-647-3622
📍 2120 Foothill Blvd., Suite 115, La Verne, CA 91750
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